Contact Center Innovation: What the Future Holds
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Running an effective, profitable customer-support operation is like spinning a stack of plates. One plate is speed of delivery, another one is quality of support and yet another is cost of operations. Each plate is critical to the success of the organization. And a strong metrics program is what keeps all the plates in perfect balance.
Join us for an interactive Webinar with John Ragsdale to learn which qualitative, quantitative and cost metrics to include in a dashboard for customer service or technical support. Ragsdale will demonstrate how companies are leveraging innovative remote-support platforms to create and automate effective dashboards.
Attend this Webinar to learn:
- Strategies for measuring success and improving service quality
- Key metrics for 2010
- How to predict problems before margins are impacted
- And more…
Presenters:
John Ragsdale
Vice President of Technology Research
TSIA
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
