Sign up to get full access to all our latest content, research, and network for everything customer contact.

Create a Competitive Advantage with Customer Experience Optimization

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.

This FREE webinar was recorded on:
April 04, 2011
01:00 PM - 02:00 PM EST

Customer experience optimization requires real-time access to holistic information; this enables essential agility for focusing on the customer’s priorities.  This dynamic view of your customer’s world in real-time transforms your sales and service professionals into a team of trusted advisors and gives your organization a competitive advantage. In fact, research shows that 81% of organizations with strong capabilities and competencies for delivering customer experience excellence outperform competitors.  Learn how you can better utilize information to create a competitive advantage with Customer Experience Optimization.

In this complimentary webinar, we’ll describe best practices for:

  • Optimizing the customer experience by focusing on the customer’s world
  • Building competencies for customer experience excellence
  • Overcoming inefficiencies in the sales and service processes
  • Accessing and organizing customer information for optimized agility
  • Becoming  trusted advisors for superior customer experience and business results
     

Speakers:

  • Lynn Hunsaker, Customer Experience Management Strategist
  • Mark Myers, Sr. Director of Product Marketing at Vivisimo

Presenters:

Lynn Hunsaker

Customer Experience Management Strategist
Mark Myers
Sr. Director of Product Management
Vivismo
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.