Noise in the Customer Service Center

call center week
Posted: 01/21/2016
Job:
Company: Call Center Week

As our recent noise at work study proves, it is a growing issue. Open plan contact centers only amplify the noise generated by multiple conversations and telephones ringing.

So how big is the problem? Whom does it affect the most? And which headset technologies can you rely on to prevent background noise from adversely affecting the customer experience?

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call center week
Posted: 01/21/2016
Job:
Company: Call Center Week