Making Big Gains with Agent Motivation

call center week
Posted: 10/23/2014
Job:
Company: Call Center Week

Agent motivation is one of the most important factors in determining your contact center’s success. At Webhelp UK augmenting agent motivation did improve the customer experience, increasing call quality by 9%. Profitability also increased, with Webhelp UK realizing an annualized cost benefit of $280,000. Read an analysis and two case studies about the benefits of agent motivation!

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call center week
Posted: 10/23/2014
Job:
Company: Call Center Week