Managing Your Contact Center Like a Basketball Team Makes Efficiency a Slam Dunk

call center week
Posted: 03/04/2013
Job:
Company: Call Center Week

Today, contact centers are in a whole new ball game. It's no easy task to balance competing demands of customers for speed and accuracy across expanded channels and ensure agents are productive -- all while meeting service levels. Learn how operating your contact center like a basketball team gives you the flexibility to gain efficiency and ensure a win for everyone.

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call center week
Posted: 03/04/2013
Job:
Company: Call Center Week