The Contact Center Manager's Survival Guide to Omnichannel Customer Service

call center week
Posted: 11/30/2015
Job:
Company: Call Center Week
Is your contact center prepared to deliver omnichannel customer service? Are you aware of the dangers and pitfalls? Do you have the practical advice and essential know-how to create a 360-degree view of the customer in order to accurately anticipate their needs and create an omnichannel vision?
Download this Survival Guide to learn:
  • Six best practices to design and deliver omnichannel customer service
  • The three R's of operationalizing omnichannel customer service - Resources, Routing and Reporting
  • Business results you can achieve by moving to an omnichannel contact center
To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 11/30/2015
Job:
Company: Call Center Week