Articles
Customer Experience At A Snapshot: What You Need To Know Right Now
July 19 by Wandy Felicita OrtizWith an opportunity to access information integral to organization decision making processes, this CCW Digital Market Study is what you need to make sure that employee retention and customer centricity remain at the forefront of your business plans.
With Meta's Threads, Social Media Users Face Peak Digital Burnout, Content Confusion
July 07 by Wandy Felicita OrtizIn the social media arms race between Mark Zuckerberg’s Meta (formerly Facebook) and Elon Musk’s Twitter, a new channel has entered the war: “Threads."
At CCW Excellence Awards, Inclusion, Equity And Excellence Are The Real Prize
July 03 by Wandy Felicita OrtizEach year, the CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.
#21 HOW TO BE A WOMAN IN TECH with Kathryn Murphy
June 09 by Grace GilbertWomen in tech are changing the game. Kathryn Murphy, SVP of Product and Design at Twilio, is here to tell us all about it.
Conversational AI vs. Conversation Intelligence: What You Need To Know
June 06 by JustCall iQWhile Conversational AI and Conversational Intelligence do have some level of correlation, the distinct technologies serve widely different purposes in the contact center. Here we discuss the key differences and similarities and break down the features of both.
4 Ways Women Can Benefit from Playing Golf
June 05 by Sandy KoGolf is not just a sport - it is a place of business where women can build a strong network.
Celebrating an Inclusive Father’s Day
June 02 by Sandy KoEmbrace a more inclusive and diverse understanding of fatherhood this Father’s Day.
CX in Space? Blue Origin is Pioneering Space Tourism for Next Gen Astronauts
June 01 by Brooke LynchBlue Origins is working toward a future that includes accessible space travel and are quietly building an industry from the ground up. Sarah Phelps, Director of Astronaut Experience is taking this mission seriously by establishing a customer experience for the next gen astronaut.
Do Tools Like ChatGPT Pose A COVID-Level Risk To Humanity? Open AI’s CEO Seem To Think So
May 31 by Wandy Felicita OrtizSam Altman joins AI entrepreneurs and academics in sounding the alarm on what they say is generative technology’s harmful potential.
How AI Empowers Empathetic CX In Today's Hypercompetitive Landscape
May 31 by Brian CantorNo longer debating whether or not to adopt the technology, savvy leaders are now debating how to maximize the impact of their AI investments.
What I've Learned From My Mental Health Journey
May 30 by Sandy KoIn honor of Mental Health Awareness Month, I want to talk about my own mental health journey. I’ve always been a type A, high-strung, extrovert. Therefore, you might never guess that I have seasonal depression, anxiety (especially around public speaking), and panic attacks.
#20 HOW TO NETWORK THE RIGHT WAY with DEAI Expert Christina Giordano
May 25 by Grace GilbertAre you a door opener or a gatekeeper? Listen as DEAI expert Christina Giordano shares strategies for building your network and creating opportunities.