Articles
How to Build a Strong Voice as a Woman in Customer Contact Leadership
May 25 by Sandy KoHow Mastercard’s VP of CX & Engagement Moves in Confidence Through Risk-Taking
How to Build a Strong Network: 5 Simple Steps
May 24 by Taylor SalmonsBuilding a strong network is essential for career growth and success. This is one of the reasons that Founder, Sandy Ko created CCWomen and established a series of CCWomen Summit events.
How to Measure Your Work-Life Balance
May 19 by Taylor SalmonsOver 60% of employees in the U.S. are unsatisfied with their work-life balance. Does this sound like you? Use this exercise to help allocate your time between work and life.
Timnit Gebru and the Ethics of AI
May 16 by Customer Contact WeekAhead of CCW Las Vegas, Managing Director and co-founder of CMP Research Nicole Kyle had the opportunity to interview mainstage speaker Timnit Gebru, one of the leading voices on the ethics of AI.
Will Dr. ChatGPT Soon Be In The Operating Room? Board-Certified Surgeon Envision's Generative AI’s Impact On The Patient Experience
May 15 by Wandy Felicita OrtizA board certified surgeon explains how generative AI’s place in healthcare is evolving, and what medical experts and patients can do to make sure advanced technology is in their corner.
The Ultimate Guide to Creating an Agent Performance Scorecard
May 14 by Grace FreundThe Ultimate Guide to Creating an Agent Performance Scorecard
AAPI Heritage Month: How Can Companies Celebrate?
May 12 by Sandy KoMay is Asian American Pacific Islander (AAPI) Heritage Month. This month is dedicated to celebrating and recognizing the many cultural backgrounds that make up the Asian American and Pacific Islander identities.
#19 HOW TO SAY NO...AND TAKE UP SPACE with Dr. Jasmine Escalera
May 11 by Grace GilbertHow do you learn to say no? Practice makes perfect-- but it can be difficult to know where to start. Dr. Jasmine Escalera, confidence and career coach for women of color, gives us insight in this episode of the CCWomen podcast.
5 Findings on Agent Experience in a Flexible World
May 09 by Grace FreundAgent experience is the top challenge for customer contact leaders in 2022-2023, specifically hiring and retaining agents.
Understanding the Impact of Advertising on the Customer Journey
May 08 by Pranav PatilPranav Patil, a seasoned marketing analytics and measurement leader, shares his insights on the evolving landscape of media measurement, how customers use data to drive advertising effectiveness in the current measurement landscape, and his personal journey in the measurement space.
Are Tequila Brands Missing The Mark When It Comes To CX On Cinco De Mayo? Taking A Shot At The Marketing And History of Mexican Liquor in The U.S.
May 05 by Wandy Felicita OrtizA tequila brand that speaks to senses of longing and creates an air of exclusivity might just be the customer experience some consumers are looking for.
‘May The Fourth Be With You’: 4 Ways Companies Can Use Digital To Capitalize On CX For Star Wars Day
May 04 by Wandy Felicita OrtizTime is of the essence, but there are still a few things you can do on May 4 to up your customer contact game (lightsabers not included).