Articles
‘How Do I Network And Build My Community?’ Women of CCW Share Their Personal Struggles, Successes and Insights
April 28 by Wandy Felicita OrtizAs a woman, networking and community building is one of the most powerful personal and professional tools I have. The idea of community is something that I want to discuss with all of you so that by the end of this piece, whoever you are or want to be, you can feel welcome to join CCWomen, too.
#18 DISABILITY ADVOCACY IN THE WORKPLACE with Wandy Felicita Ortiz
April 27 by Grace GilbertWondering how to advocate for people with disabilities in the workplace? Listen to this podcast episode about making workplaces more accessible with celebrated analyst and advocate Wandy Felicita Ortiz.
The Future of Generative AI in Contact Centers
April 25 by Customer Contact WeekDiscover the potential of artificial intelligence, machine learning, and other emerging technologies in transforming customer contact experiences. Learn how to implement artificial intelligence, harness the power of data analytics, and leverage cutting-edge tools to optimize customer service.
7 Way to Leverage New AI
April 24 by Grace FreundCutting-edge technologies are rapidly transforming the customer service landscape. This report will explore these emerging technologies, discuss their applications in customer service delivery, and reveal how industry leaders leverage these innovations to deliver unparalleled customer experiences.
Does Customer Service Have To Be About Experience vs. Environmental Conservation? Scientist Explains The Harm Behind ‘Greenwashing’ And Earth Day’s Place In The CX Space
April 22 by Wandy Felicita OrtizApril 22 is a day for citizens to reflect on the mark they leave on the world. But for companies, it’s a time to appeal to customers who are more eco-conscious than consumer capitalism can sometime allow.
CCW Vegas Current Attendee Snapshot
April 20 by Grace FreundCheck out who attends the world's #1 Customer Contact Event series?
On 4/20, the Cannabis Industry Is Ablaze With CX Strategy: What Dispensaries And Brands Are Doing To Attract Customers Amid Controversy
April 20 by Wandy Felicita OrtizCustomers want to know that the products they are purchasing are of good quality, worth the investment, safe, and reliable. Those key tenets are what attract new cannabis consumers and keep current ones coming back, and something that companies want to meet.
Translating KPIs into Customer and Business Value
April 19 by Grace FreundThis report will explore practical strategies and best practices for tracking financial metrics, building a business case for investment, and aligning your contact center's performance with C-suite expectations.
Leveraging Emotion Recognition in Generative AI for Contact Centers
April 17 by Caitlyn HughesThis report will explore how contact centers can leverage emotion recognition in generative AI, discuss the benefits of incorporating this technology into customer service strategies, provide theoretical examples of its implementation, and share real-world success stories.
‘Love Is Blind’ Fans, Blockbuster, Hulu Take Digs At Netflix Customer Service After Streaming Platform Delays Season 4 Live Reunion Episode
April 17 by Wandy Felicita OrtizFollowing a viral 75-minute battle with the entertainment service, reality TV fans were left confused and disappointed on the evening of Sunday, April 16 after Netflix scraped the air time of a long-anticipated live stream reunion of the popular blind date concept television series Love Is Blind.
Vintage Aesthetics Vs. Trending Technology: When Everything Retro Is Back In Style, What Does That Mean For The Future Of Customer Service?
April 14 by Wandy Felicita OrtizFor those working in customer experience, it can become difficult to discern and deploy customer contact technologies in a society that is simultaneously celebrating and shunning the very advancements that have made CX what it is today.
#17 MENTORSHIP 101: FINDING THE RIGHT MENTOR AND BUILDING GENUINE CONNECTIONS with Judith Platz
April 13 by Grace GilbertFind the right mentor for you with this new episode of the CCWomen podcast, featuring Judith Platz.