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Contributor's Guidelines

CCW Digital, Connecting Customer Relations Professionals Around the World 

Thank you for your interest in CCW DIgital, a subsidiary of IQPC, and one of the world's largest, fastest-growing conference/tradeshow organizations. With IQPC, we provide Customer Management and Call Center Conferencescall center training courses and expositions for Customer Management Executives to network and learn the latest Customer Service Management developments and trends occurring in organizations today. We create an interactive experience for Customer Management Professionals featuring practical, objective and up-to-date Customer Service information and insight from leading Customer Management practitioners. 

Who is involved in the CCW Digital community? 

CCW Digital offers you access to key industry players, thought leaders and global innovators. Our dedicated advisory board will ensure you are up-to-date with all the latest industry trends, business developments and the changing regulatory landscape. Utilizing close ties with industry research and event production firm IQPC, CCW DIgital offers its members an unrivalled level of information from the Customer Relations Management industry.

Our members visit the CCW Digital community daily to comment on news stories, download content, discuss industry topics and interact with each other from all points of the globe. We are looking for thought leaders who can bring salient issues to the fore. 

So, how can I get my message across? 

If you have a burning industry issue, hot topic or industry development you wish to talk about, then CCW Digital will provide you with the ideal platform to engage with your peers, share your insights and expertise. 

Through a range of media options, CCW Digital provides you with the opportunity to position yourself, share your opinions and collaborate with the business community. If you are interested in writing an article, blog or wish to submit a white paper, contact the editor at

Want to submit an article? 

CCW Digital is currently accepting unsolicited manuscripts, if selected for publication your article will be seen by an expanding network of professionals and featured in our newsletters which go out to an extensive database of CRM professionals.

  • Articles are usually 400-1,000 words. There is no set requirement for tone; however we are not looking for articles that directly promote the author's products or services. Please read through some of the published articles to get an idea of the types of pieces we publish.
  • Try to avoid complex formatting in the article. Charts, graphs, and photos should be submitted as separate documents.
  • When submitting an article, please include a brief bio and a high resolution photo.
  • Articles should be sent as a Microsoft Word document with the author's name, e-mail address, and phone number on every page. Articles without this information will not be considered for publication.

Please submit articles electronically to 

If you would like to mail your entry, send it to: 

CCW DIgital
535 5th Ave, 8th Floor
New York, NY 10017

Due to the volume of articles we receive, we cannot return articles. Please keep a copy of your article for your records. CCW Digital reserves the right to make any and all editorial changes it deems necessary. These include changes in length, as well as editing to make the piece searchable on the Web. CCW Digital does not pay its authors for content. 

If an article is chosen for publication, CCW Digital will own the rights for the piece. Submission does not guarantee publication. 

We look forward to hearing from you.