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Call Center Week Online

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This FREE webinar was recorded on:
June 01, 2015
12:00 PM - 03:00 PM EST

Call Center IQ is proud to introduce Call Center Week Online.  Set for the week of June 1 (two weeks before CCW), this complimentary event combines the very best qualities of Call Center Week with Call Center IQ’s unparalleled commitment to actionable customer experience content.  And it all takes place on Call Center IQ’s innovative virtual event platform!

Call Center Week Online will feature presentations from the highest-profile CCW speakers and top technology solutions from the CCW solution providers at the convenience of your own computer. This is not simply a preview of the 16th Annual Call Center Week. It is a standalone event that will empower you to take your contact center—and your customer experience—to new heights.

So what’s in it for YOU to join us at Call Center Week Online?
 
  • Exclusive keynote presentations from uniquely accomplished thought leaders who move the customer service industry forward
  • Learn through case studies detailing how major organizations are navigating through today’s contact center challenges.
  • Hear from executive panels discussing CCIQ’s latest findings on Performance, Metrics and Operations and Cloud Contact Center Technology
  • Experience new technologies through virtual demos and learn what’s solutions are available to help your current challenges
  • Connect with your peers who share your operational challenges s in our virtual exhibit hall
  • Get access to unique content including complimentary research reports, e-books, whitepapers, how-to guides and videos you can take back and share with your team.
  • Participate in virtual networking functions, including leaderboard games (for prizes) and topical chat sessions with fellow contact center executives

Our First Presenters Have Been Announced:

Leo Minervini, Chief Information Officer, Carlo’s Bakery (“Cake Boss”)
Creating Synergy Between IT and Customer Service

Thomas McCoy, Executive Director, Employee Engagement Institute
Rethinking Agent Engagement, Revitalizing the Customer Experience

Diane M. Magers, CCXP, Office of the Customer, AT&T Business Services
Becoming a Voice FOR The Customer Within Your Organization

Chad Wright, Vice President, Commercial Operations, MicroAutomation
Jason Domsky, Director, Architecture & Design, MicroAutomation
#ReduceCustomerEffort – Drive Loyalty with Intuitive Customer Service

There will also be Three Executive Roundtables:

  • Creating Customer Experiences That Actually Satisfy
  • Contact Center Technology – Debunking Myths, Seizing Opportunities
  • More Than Metrics – How To Drive Real Results, Not Just Better “Scores,” In Your Contact Center

Roundtable Leaders Include:

  • Bill Randag, President, Datamark
  • Sarah Simon, Director, VoC Consulting
  • Stefan Captijn, Sr. Director, Product Marketing, Genesys


There are many explanations for why Call Center Week reigns as the world’s biggest event for contact center and customer experience professionals.  This year, you will not have to wait until Vegas to see them in action!

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.