Executive Report on the Future of the Contact Center
Over the past year, Call Center IQ’s executive research reports have confirmed one undeniable reality: today’s contact center professionals have embraced a new customer experience normal. The community once notorious for prioritizing cost reduction has begun to recognize customer satisfaction as a more pivotal contact center focus and have declared a commitment to creating an omni-channel engagement center. As organizations look toward 2016 and beyond, taking action towards this vision and comm...
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