LogMeIn Presents: 2013 Contact Center & Customer Management Executive Priorities Report

call center week
Posted: 11/11/2012
Company: Call Center Week

Call Center IQ Exclusive, Presented by LogMeIn

Executive Priorities Report: Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities

This research identifies and offers insight on key trends in the customer management/contact center industry related to 2013-14 goals, strategies and budgeting plans. CCIQ conducted the research via online/email survey of its database and in-depth interviews with customer management and customer service leaders for global brands and top-performing organizations.

Key decision-making intelligence for chief executives, directors and managers who download this complimentary report includes:

  • Top priorities for 2013-14
  • Key challenges with respect to achieving 12-24-month goals
  • Technology and customer access channel additions and upgrades planned for 2013-14
  • Investment breakouts for customer management and the contact center

This report is a free, exclusive preview of the research Call Center IQ will soon be regularly offering on our upcoming CCIQ Pro website. In addition to offering exclusive research briefs for all areas of customer management, our new premium offering will also include:

-- Case studies from leading Fortune 500 customer management departments
-- Exclusive keynote presentations from C- and VP-level practitioners
-- Training modules for call center and customer experience teams
-- Exclusive webinars and in-person seminar offerings
-- Podcasts and video interviews

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 11/11/2012
Company: Call Center Week