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Meet This Year's Call Center Week Awards Finalists

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CCW Digital
CCW Digital
05/15/2015

Customer experience discourse often focuses on what today’s contact centers are doing wrong. That, consequently, makes it easy for the community to overlook the things it is doing correctly.

Barring the possibility that it caters to the exact same customer base, no business should ever directly replicate another’s customer experience strategy. All businesses should, however, use success stories as sources of inspiration.

Call Center IQ’s Call Center Excellence Awards ceremony works to provide that inspiration. Held annually as part of the industry-leading Call Center Week, the ceremony recognizes the individuals, businesses and solution providers that epitomize the notions of customer and employee centricity.

This year’s annual reminder that customer centricity can be real – and that customer experience strategies can be excellent – takes place on June 16, 2015. Tickets are still available – secure your place now!

To be selected by an independent judging panel, the winners will be announced during that June 16 Gala. The finalists are below:

Best in Class Call Center (Over 200 Seats)

  • Dish Network
  • NYC311
  • UPMC Health Plan

Best in Class Call Center (100-199 Seats)

  • ACCO Brands
  • Benefitfocus
  • ISN

Best Marketing Team that Supports CS

  • Blinds.com
  • Discover Financial Services
  • UPMC Health Plan

Best New Technology

  • Convergent
  • Kodak Alaris
  • Support.com

Call Center Leader of the Year

  • Gratia Carver, Allegion
  • Mary Beth Jenkins, UPMCHealth Plan
  • George Larribas, WellsFargo

Best Contact Center Culture

  • Crisis Response Network
  • PGi
  • UPMC Health Plan

Best Use of Voice of the Customer

  • Discover Financial Services
  • Guidewell Connect
  • Starwood Hotel

Best in Class Call Center (Under 99 Seats)

  • Allegion
  • Crisis Response Network
  • Hootsuite

Best Outsourced Provider

  • Convergys
  • Knoah Solutions, Inc.
  • TeleTech

Best Technology Solution Provider

  • CallMiner
  • Fonolo
  • IntelliResponse

Best Training and Development Program

  • Discover Financial Services
  • ISN
  • MTM

Best Supervisor of the Year

  • Amanda Brown, Genesco
  • Rhonda Grant, TG

Best IT Team

  • Center Point Energy
  • Discover Bank
  • Discover Financial Services

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