Leveraging Existing Technology in a High Volume Service Environment

Posted: 12/12/2010

Rob Lee, CEO of Swyft moderates this panel at the International Contact Center and Expo in Miami. Speakers are Tapan Dandnail, the VP of Financial Operations for Mediacom and Michael Barbagallo, President & Principal Contact Center Strategist for Shenandoah Analytics. Tapan and Michael discuss how to best make use of existing business structures in high volume environments when increasing your budget isn't an option.

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