Case Study: How Acer Reduced Average Call Time By 50 Seconds

call center week
Posted: 07/30/2013
Job:
Company: Call Center Week

Nobody enjoys spending a long time calling customer care. Not organizations, which pay for it with high operating costs, and certainly not consumers. Yet it’s often the sad reality. If your organization wants to buck that trend, download the new Acer case study to learn how they were able to:

** Decrease average call time by 50 seconds

** Eliminate 30 toll-free numbers

** Increase caller intent capture by 10 percent

** Slash their cost-per-minute by 60 percent

The case study is interactive, with sample call audio showing how their natural language IVR solution lets callers say what they want in their own words.

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call center week
Posted: 07/30/2013
Job:
Company: Call Center Week