CCIQ Presents: CONQUERING Workforce Optimization in the Contact Center

call center week
Posted: 10/01/2015
Job:
Company: Call Center Week

Multiple perspectives. Guided by market research and proven case experiences. Curated by your Call Center IQ team.

Welcome to Call Center IQ's CONQUERING Series.

Designed to help you conquer pressing customer management challenges, these guides contain several concise, insightful commentaries, whitepapers, interviews and research summaries. All pieces have been hand-selected to assure they are relevant FOR YOU.

We begin with Conquering Workforce Optimization. Included in this guide:

  • Analytics - More Than A Nine-Letter Word
  • How To Recruit The Perfect Call Center Agent
  • Avoid The Top 4 Workforce Optimization Mistakes
  • Contact Center Agent Performance: 5 Most (And Least) Most Important Factors
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To continue viewing this content please fill out the form below and become a CCW Digital member.
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By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 10/01/2015
Job:
Company: Call Center Week