Customer Success Story: Ceridian Uses Speech Analytics to Improve First Call Resolution

call center week
Posted: 11/20/2012
Job:
Company: Call Center Week

In this case study, "Ceridian Uses Speech Analytics to Improve First Call Resolution," you'll learn how Ceridian:

  • Discovered the root causes of repeat calls with precise & comprehensive Speech Analytics
  • Implemented a standardized process for call backs & follow-up
  • Improved Agent performance with Speech Analytics-driven Coaching
  • Automatically monitored performance using Speech Analytics
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call center week
Posted: 11/20/2012
Job:
Company: Call Center Week