How Speech Analytics Helps Take Charge of Compliance and Liability

call center week
Posted: 09/03/2012
Job:
Company: Call Center Week

Author Dick Bucci, Principal of Pelorus Associates, leads us through the more predominant compliance and liability issues affecting contact centers. Most importantly, he provides insight as to how speech analytics can turn a random compliance effort into a targeted and effective process for identifying compliance concerns so you can make the adjustments required to mitigate risk and protect your business.

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call center week
Posted: 09/03/2012
Job:
Company: Call Center Week