Profiting from Customer Experience: Why An Easy Customer Journey Makes Easy Money

call center week
Posted: 04/30/2014
Job:
Company: Call Center Week

Customer experience sometimes falls into that murky category of business terms without a clear definition or with varying ones. As such, it’s often used without sufficient ties to quantifiable metrics. Companies may set out to "improve customer experience," but not be able to determine whether they actually have, other than with loose or anecdotal accounts of better customer-facing processes.

However, when carefully examined, there’s a direct relationship between customer experience, customer feedback, and financial performance. And, there are models and measures that can be instituted to track how much you’re profiting from these initiatives.

Download this free whitepaper to start profiting from your customer experience.

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 04/30/2014
Job:
Company: Call Center Week