Stop Looking! The FCR Silver Bullet Is Already Here

call center week
Posted: 02/28/2010
Job:
Company: Call Center Week

Algorithm-based First Contact Resolution is the market proven and affordable "Silver Bullet" the industry has been waiting for.

A Report From Contact Centre Research

While improving your First Contact Resolution (FCR) rate can reduce costs and increase customer satisfaction, many contact centers struggle to accurately measure and operationalize this important metric. That is about to change. The Contact Centre Research team has written a report outlining the "FCR Silver Bullet." They describe an algorithm-based approach to First Contact Resolution that is the market-proven and affordable "Silver Bullet" the industry has been waiting for.

Download this paper to read a study of:

-What your current methods are not telling you about your FCR
-A comparison of FCR measurement methods
-How an analytics-based FCR solutions works
-A product review of an analytics-based solution

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call center week
Posted: 02/28/2010
Job:
Company: Call Center Week