The Last Mile: Customer Satisfaction is Overrated

call center week
Posted: 07/31/2011
Job:
Company: Call Center Week

Customer Satisfaction is Overrated

According to the Harvard Business Review, 80% of customers who switch suppliers report that they were satisfied with their previous suppliers. Maybe it’s time to re-evaluate what "customer satisfaction" really means – and what you can do to turn your customers into passionate advocates for your company.

Download our complimentary The Last Mile e-book today!

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call center week
Posted: 07/31/2011
Job:
Company: Call Center Week