Defining and Discussing Contact Center Attrition




Managing Attrition in the Contact Center Defining & discussing call center attrition There’s no doubt about it. Attrition costs money. And with no standard definition, calculating and comparing attrition is not easy. Some would even call it a "fun with numbers" exercise. Partnering with the Everest Group, global outsourcer TELUS International offers readers a working discussion for: - Defining & capturing attrition rates - Calculating attrition – formulas - Man...
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