CCIQ Presents: Executive Report on Multi-Channel Customer Management

call center week
Posted: 08/22/2013

Based on the simplest possible conception—communicating with customers in more than one medium—nearly 88% of organizations are "multi-channel." But when it comes to actually delivering a quality customer experience across channels, the only universal reality is that most organizations are coming up short.

Worse, many have yet to develop an appropriate understanding of multi-channel and the best way to integrate, align and adapt their contact centers in this new era of customer management.

Call Center IQ's brand new, exclusive Executive Report on Multi-Channel Customer Management looks to put that uncertainty to bed. Drawing its analysis from a comprehensive survey of the customer management community and an in-depth series of discussions with industry experts, the report works to define multi-channel, assess existing performance in today's multi-channel world, identify roadblocks to success and reveal best practices for achieving future excellence.

A clear, yet comprehensive multi-channel strategy is the key to success in today's world of customer management. And reading--and internalizing--this complimentary Executive Report is your first step on that journey.

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call center week
Posted: 08/22/2013