Call Center Banner Stats

Tools & Technologies
290 results
of 27
Contributor: Brian Cantor
Posted: 10/16/2017
chatbots new
What if you did not have to choose between “operational efficiency” and “customer centricity”? The quest for this “best of both worlds” scenario explains the surge of interest in chatbots. Full Content »
Contributor: Brian Cantor
Posted: 09/28/2017
brian
74% of organizations believe AI is important, and 56% are actively committed to using it in their customer management functions. Full Content »
Contributor: Lisa Schulman
Posted: 09/25/2017
Lisa Schulman
Customer thought leader Shep Hyken and executives from CoverWallet, Acxiom, Talkdesk, and more talked about AI, personalization, reducing friction and more at an "intelligent contact center" event. Full Content »
Contributor: Seth Adler
Posted: 09/18/2017
Seth Adler
A discussion with Rod Johnson of Farmers Insurance. Full Content »
Contributor: Lisa Schulman
Posted: 09/04/2017
Lisa Schulman
Is the hype over chatbots warranted? Can they really elevate the customer journey while boosting contact center performance? Several experts offer guidance in this complimentary report. Full Content »
Contributor: Brian Cantor
Posted: 09/01/2017
CCW Fall Report
The days of customers enduring bad experiences are over. Customers are demanding better interactions, effortless and accurate information on the very first contact, and for businesses to understand their specific profiles and personalities. Full Content »
Contributor: Seth Adler
Posted: 08/17/2017
Seth Adler
This week's podcast explores gamechanging technology related to AI, omnichannel engagement, gamification, learning software, speech analytics and more. Full Content »
Contributor: Ronald Dorenbos
Posted: 08/11/2017
Ronald Dorenbos
With AI commanding so much attention, Ron Dorenbos ponders a reality in which computers become self-aware. How might it happen? And how might it transform communication? Full Content »
Contributor: Sheri Greenhaus
Posted: 07/10/2017
Sheri Greenhaus
Numerous innovations - including solutions for customer emotion mapping, artificial intelligence, text engagement and predictive VoC analytics - were showcased at CCW. Get the scoop! Full Content »
Contributor: Brian Cantor
Posted: 04/07/2017
brian
Artificial intelligence is one of the hottest topics in customer experience. But should customer service representatives be worried about losing their jobs? Full Content »
Contributor: Brian Cantor
Posted: 02/07/2017
Robot Vector
From a revised approach to agent engagement, to artificial intelligence, to the role of voice in an omnichannel world, we explore eight more imperatives for contact center leaders. Full Content »
290 results
of 27
Contributor:
Posted: 09/08/2014
PodcastImage
Tech support might not be the most glamorous business function, but it is irrefutably one of the most important. Representing a source of empowerment for customers and employees who need issues quickly--and successfully--resolved, tech support can serve as a business' top driver of value and differentiation.But because it is known traditionally as Full Podcast »
Contributor: Brian Cantor
Posted: 10/16/2017
chatbots new
What if you did not have to choose between “operational efficiency” and “customer centricity”? The quest for this “best of both worlds” scenario explains the surge of interest in chatbots. Full Whitepaper »