Quick Look: 5 Key Findings About the Future of the Contact Center
As a preview of our upcoming Executive Report on the Future of the Contact Center, Call Center IQ is pleased to share five findings from the report.
Assessing where contact centers are, where they need to go, where they actually plan to go and what challenges will complicate that journey, this functions as a simultaneously quick--yet valuable--look at the future of the contact center.
The five findings revealed include:
Which contact channel is (and will remain) most popular in our om...
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