Speak on the Dotted Line: Using Voice Biometrics to improve customer service and close more business

call center week
Posted: 07/13/2011
Job:
Company: Call Center Week

Voice biometrics — specifically, voice signature solutions — can help enterprises that require traditional registration and confirmation processes such as offline, paper forms with wet ink signatures to drastically streamline the process and improve conversions.

By eliminating the lengthy process that usually involves printing, faxing, mailing, or other forms of paper distribution coupled with waiting for the returned signed documents, organizations can achieve better customer service, higher levels of data security, tighter audit trails, and increased conversion rates.

What’s more, this multi-step process has been shown to result in lower conversion rates. In fact, research has shown that no matter what the industry, there is a 30-55 percent falloff rate when a paper process is involved in getting a signature from parties who are not face-to-face.

Because each person’s voice is their ‘spoken identifier,’ with unique characteristics such as pitch and rhythm, these characteristics can be mapped and used to verify identity.

There are more than 120 different touchpoints to an individual’s voice. A voice biometric will capture all of these touchpoints and, in essence, make a fingerprint of that unique voice. That is why voice biometrics can be used to securely and safely replace lengthy paper-based signature processes. By identifying customers using their individual voice, organizations can provide a secure and easy way for
them to "sign on the dotted line" using a voice print.

Read this full whitepaper from Angel to see the full benefits on implementing Voice Biometrics.

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 07/13/2011
Job:
Company: Call Center Week