Speech Analytics: The Simple Definition
In order to define Speech Analytics (sometimes called Content Analytics) accurately and generically, it is useful both to consider what it does and to look at the challenge to which it offers a solution. Speech Analytics delivers the ability to automatically search, identify, categorise and cross-reference recorded speech based upon what is actually being said, the spoken content of verbal interactions.
But why is this useful, important or even of value? How are the benefits that the technol...
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