Three Tips for Measuring Voice Data

call center week
Posted: 04/30/2014
Job:
Company: Call Center Week

The data being gathered from customers should be shared across multiple
departments—product development, marketing, sales and manufacturing. Yet these interactions have been a highly untapped resource as a data stream because they don’t fit into the traditional data model of 1’s and 0’s. Voice transactions have historically been hard to search, difficult to use and time-consuming to process among all of the information coming into the organization’s contact center.

New advances in technology allow companies to effectively analyze voice interactions with customers as part of the overall data coming into the company. There are three essential success factors for businesses to consider.

Get to know those three success factors by downloading the whitepaper (below).

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 04/30/2014
Job:
Company: Call Center Week