Colleen is responsible for leading Alorica operations domestic and abroad. For the past 19 years, she has overseen strategic direction and daily processes, while encouraging employees to challenge the status quo and ensuring Alorica delivers on operational commitments. Previously, she served as Vice President, Call Center Solutions at Harte-Hanks; prior to that, she worked for ACS, Teleperformance and Aegis. Colleen has a well-earned reputation for fostering deep relationships and cultivating strong connections internally and externally. She is known for being an agent of change, with more than 26 years’ experience successfully transforming contact center programs, centers and regions—all to deliver on expectations and position her clients with competitive advantages.