Sign up to get full access to all our latest content, research, and network for everything customer contact.

Matt Wujciak

Matt Wujciak is an analyst, digital marketer, and writer for CCW Digital, the #1 global online community and research hub for customer contact and customer experience professionals. Matt’s work has been featured by a number of different publications and NYT, WSJ bestselling authors, Forbes coaches and council members, and C-level executives from fortune 500 companies.

He is known in the CX media world for his industry-leading research and reports, articles and case studies on CX, consumer behavior, UI/UX, digital marketing, performance optimization, customer service, and brand strategy. He also speaks at live events and produces online event sessions, webinars, and podcasts for CCW Digital and associated brands.

Connect with Matt at or on linkedin.


More content by Matt Wujciak