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A playlist of 30 exclusive interviews, including a recent chat on contact center culture with Deb Alvord of Lenovo....Full Article »
Vision (and its ramifications) is the theme on this week's CCW Digital Podcast. Tim Fischer of Colony Brands is the guest....Full Article »
Tags: culture
The goal is to have the organization understand how the guest goes through the guest experience as opposed to simply focusing on operational metrics...Full Article »
Executives from Fortune 50 companies and innovative start-ups join the CCW Digital Podcast to talk candidly about business, leadership, contact center management and the customer journey....Full Article »
"My retire plan is to die in an avalanche." "It's a very special person in the contact center." - We look at great, exclusive quotes delivered by leaders from Cisco, GM, Ashley HomeStore, Microsoft, Frontier, NewEgg, and more!...Full Article »
Tags: leadership
Insights from the NASA Shared Services Center, which is up for best-in-class contact center at this year's CCW Excellence Awards....Full Article »
You've probably seen quizzes that reveal the city in which you should live or the "Friends" character you most resemble. Ours reveals your #1 customer experience objective....Full Article »
We asked executives from companies like USAA, AARP, The Clorox Company, Citizens Bank and more to provide a word or phrase that best describe the customer experience in 2017. Here are their answers!...Full Article »
Safelite CEO Tom Feeney discusses the company's award-winning, customer-centric culture. He'll be delivering the keynote at CCW in Vegas this June....Full Article »
The first part of our 2017 Executive Report series, Customer Experience Game Changers, launches Friday February 2017. Check out a small preview to the report and its key findings...Full Article »
22 results
of 3