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To best engage with customers in today's omnichannel world, build an experience centre with these four crucial elements....Full Article »
The report reveals what customers are truly demanding from the engagement experience, shares 5 steps for building an omnichannel contact center, reveals 5 key elements of an omnichannel strategy and offers an omnichannel assessment tool....Full Article »
Tags: Omnichannel
IHH Healthcare/Parkway Pantai's CMO discusses the optimal, hotel-like patient experience....Full Article »
We share facts and insights related to personalization, omnichannel challenges, agent training and the demands of young customers....Full Article »
A playlist of 30 exclusive interviews, including a recent chat on contact center culture with Deb Alvord of Lenovo....Full Article »
Vision (and its ramifications) is the theme on this week's CCW Digital Podcast. Tim Fischer of Colony Brands is the guest....Full Article »
Tags: culture
The goal is to have the organization understand how the guest goes through the guest experience as opposed to simply focusing on operational metrics...Full Article »
Executives from Fortune 50 companies and innovative start-ups join the CCW Digital Podcast to talk candidly about business, leadership, contact center management and the customer journey....Full Article »
"My retire plan is to die in an avalanche." "It's a very special person in the contact center." - We look at great, exclusive quotes delivered by leaders from Cisco, GM, Ashley HomeStore, Microsoft, Frontier, NewEgg, and more!...Full Article »
Tags: leadership
Insights from the NASA Shared Services Center, which is up for best-in-class contact center at this year's CCW Excellence Awards....Full Article »
26 results
of 3