Brian Cantor is the principal analyst for the IQPC Customer Management Practice. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s executive and special report series.
Brian additionally serves as managing editor and director for CCW Digital, which is the largest web publication and community for customer experience professionals. CCW Digital’s articles, commentaries, infographics, executive interviews, webinars and online events reach a community of over 170,000.
A passionate advocate for customer centricity, Brian regularly speaks on major CX conference agendas -- he recently participated in an expert panel at IBM's Future of the Call Center Summit. He also advises organizations on customer experience and business development strategies.
Brian's additional focus include fitness and pop culture; he is the president of leading entertainment news site Headline Planet.