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Lisa Schulman

Lisa Schulman is the Principal Analyst and Head of Market Research for the Customer Contact Week (CCW) Portfolio at the International Quality & Productivity Center ( 

First joining IQPC in 1995, Lisa Schulman actually spearheaded the launch of CCW, the world’s largest customer contact event series.   Her contribution to the company was recognized by her peers.  Every year since 2008, Lisa Schulman has been honored as IQPC's Most Profitable Conference Producer.

Schulman conducts industry research, identifies and secures speakers, writes content pieces and white papers, helps secure sponsorship commitment, conducts on-site video interviews, and plays a strategic role in internal marketing/telesales functions.

Schulman is a columnist and reporter for CCW Digital.  CCW Digital is the global online community and research hub for more than 140,000 customer contact members.

Schulman strives to ensure content quality, relevancy and value for attendees. Her aim is to produce cutting edge events and provide delegates, speakers, sponsors, advisory board members and media partners with the best possible customer experience.

Schulman has an MBA in Marketing and Management from Columbia Business School.

Schulman is a single mom to teenage twins and can often been found watching their baseball, softball and basketball games.  In her free time, she enjoys tennis, spin classes and song writing.

Leaders from PetSmart, Rent The Runway, Hilton, Electronic Arts and more shared words of customer experience wisdom....Full Article »
We're reporting live from CCW Fall in Texas. Check out exclusive video interviews with leaders from Redbubble, Reliant and more....Full Article »
Tags: ccw
Customer thought leader Shep Hyken and executives from CoverWallet, Acxiom, Talkdesk, and more talked about AI, personalization, reducing friction and more at an "intelligent contact center" event....Full Article »
"Every year it amazes me," says OpenText's Roger Lee, who is a highly regarded workforce optimization thought leader....Full Article »
Is the hype over chatbots warranted? Can they really elevate the customer journey while boosting contact center performance? Several experts offer guidance in this complimentary report....Full Article »
We caught up with Docia Myer at CCW in Vegas this past June! Docia Myer, Vice President at CPI Card Group, is a leading customer experience innovator and a CCW Advisory Board member."CCW is the place where you get all the cutting edge information out there... If you're not at CCW, this is going to pass you by and you're not going to...Full Article »
In this interview at CCW Vegas this past June, Kimberly Warrick talks about why she keeps coming back and how CCW has changed over the years....Full Article »
Rent The Runway CEO Jennifer Hyman talks about disrupting the fashion industry and breaking down barriers in the business world...Full Article »
CCIQ’s Lisa Schulman recently interviewed five C-level customer management executives. Learn how these accomplished professionals are empowering their contact centers -- and organizations...Full Article »
A customer experience discussion highlights the tangible connection between customer experience, loyalty and tangible business results....Full Article »