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Jason Price

Dr Jason Price is an independent consultant specialising in business change in complex customer service environments in the public and private sector.

He has over fifteen years international experience as a consultant and senior operational leader in contact centres, CRM and complaints management in the public and private sector.

Jason is based in Wellington, New Zealand. He works internationally advising clients on successful strategy, delivery and assurance of business change programmes in contact centre environments.

15 results
of 2
When things go wrong, what marks out a world class organisation from the rest of the crowd is what they do about it....Full Article »
As any Premier League soccer player knows, there’s no cheering from the crowd if you turn around and stick the ball into your own team’s net....Full Article »
That’s not a phrase you’d expected to hear from organisations priding themselves on outstanding customer service, but it’s the message I received....Full Article »
Why do customers complain? How do agents and managers react to customer complaints? And how does the complaint process impact customer experience performance?...Full Article »
How do new standards for complaint management help those responsible for delivering excellent customer service?...Full Article »
Why not take a look at some practical steps to achieving service improvement results and see why complaints fit so well into the picture?...Full Article »
The customer experience can be made or broken by how an organization and its agents handle complaints....Full Article »
What was interesting, given the recognition of customer experience as a priority, was that over half of our respondents haven’t started implementing any activity to make progress in this area yet....Full Article »
With the huge economic changes of recent years - and the rapid emergence of technologies like social media - is 2013 going to be a turning point for business performance and customer service?...Full Article »
15 results
of 2