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It is important for enterprises with customer service operations to look for ways to reduce friction. Customers want to move between chat, voice, email, SMS without having to repeat their situation every time....Full Article »
Tags: Omnichannel
Experts say, businesses are rushing on impulse into a full OmniChannel offering because their customers are rushing there even faster....Full Article »
In this always-on age, your company’s door is always open, and customers may choose to contact you through any support channel you’re willing to provide—including email, phone, web chat, social media, IoT, Chat-bots, and self-service IVRs....Full Article »
A multi-channel approach obviously provides benefits over a single-channel one. An omni-channel approach yields considerably more meaningful rewards....Full Article »