Call Center Banner Stats

Andy
Hanselman

AndyHansselman1

Andy Hanselman helps businesses and their people create competitive advantage by  ‘Thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! As a recognised expert on business competitiveness, he has spent over 25 years researching and working with successful fast growth businesses. 

This has helped him identify the  7 Characteristics of 3D Businesses. Not the latest ‘fad’ or hyped ‘panacea’ for business success, nor a list of ‘do’s and don’ts, or ‘magical answers’, but proven methodologies and processes that help successful winning businesses get ahead, and stay ahead of their competitors. He’s even written a book about them!

Andy brings these lessons to life by speaking at events, conferences, workshops and seminars!  As a speaker, Andy thrives on interacting with people ensuring that they are challenged, stimulated and motivated. His style is participative, fast paced, humorous and relevant. He believes people learn best by doing and having fun! As a result he works hard to offer them practical, stimulating fresh ideas, tools and techniques that provide no-nonsense ‘stuff’ they can actually use in their businesses immediately.

To create a better customer experience in the future, consider revisiting your past....Full Article »
10 steps for creating an UBER culture -- and exceed customer expectations....Full Article »
Tags: culture
‘Customer Delight’ – what does that mean to you? Does it fill you with dread at the prospect of another consultant ‘buzzword’?...Full Article »