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Michael
DeJager

Michael DeJager
Customer Management Practice's Principal Analyst, Michael DeJager, speakers further with Kelli about her unique career journey and deep passion for delivering the "wow" experience to Chewy.com's customers....Full Article »
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Ahead of 2018, Johnny Russo of Mark's Work Wearhouse and Gene Lunger of Ashley HomeStore discuss how topics like personalization, virtual reality and e-commerce are impacting the customer engagement landscape....Full Article »