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Michael DeJager
Customer Management Practice's Principal Analyst, Michael DeJager, speakers further with Kelli about her unique career journey and deep passion for delivering the "wow" experience to's customers....Full Article »
Ahead of 2018, Johnny Russo of Mark's Work Wearhouse and Gene Lunger of Ashley HomeStore discuss how topics like personalization, virtual reality and e-commerce are impacting the customer engagement landscape....Full Article »