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Customers are inclined to distrust contact center agents. Here are 4 ways to overcome that reality....Full Article »
Football helps us understand how sales and service can work together to elevate the overall customer journey....Full Article »
If a customer or prospect disagrees with you, how can you overcome their objections without becoming argumentative?...Full Article »
People do not want to be sold to, but they do want to buy. As a salesperson or a phone representative, sincerely HELPING them make the best decision will yield more sales, a lower cancellation rate, and a higher caliber customer experience....Full Article »
There are certain ethical components that should be considered when attempting to provide excellent customer service. Failing to adhere to these ethics will have the opposite effect, even if you have the right intentions in mind....Full Article »
There are words that might seem benign and OK to say that are actually extremely detrimental. These words put the audience in the incorrect state of mind and will have them focusing on the negative....Full Article »