CCW Digital Heads To Vegas For 20th Customer Contact Week
The world’s largest customer contact event series celebrates its 20th anniversary in Las Vegas next week, and the CCW Digital team will be on the scene.
Like so many of you, we'll be enjoying the eagerly anticipated keynotes from powerhouses like Earvin “Magic” Johnson, Nancy Brinker, Tony Hsieh, Shep Hyken and Lance Gruner. Like so many of you, we’ll celebrate the very best in customer contact at the CCW Executive Awards gala. Like so many of you, we’ll participate in the vast networking opportunities – and, yes, maybe enjoy a drink or two.
But as excited as we are to learn, we’re also honored to contribute to this year’s event. Principal analyst Brian Cantor will be delivering numerous presentations, and we hope to see many of you in attendance! Confirmed sessions include:
Tuesday, June 25: Technology & Innovation Day briefings on Customer Journey Mapping, Actionable Analytics and Chatbots
Wednesday, June 26: Keynote and panel on Augmenting the Agent Experience on the EdgeVerve Technology Stage; Panel on Conversational IVR in the CCW Innovation Lab
Cantor will additionally be conducting red carpet interviews and podcasts throughout the event! Plus, he is eager to discuss the latest CX trends and research with as many attendees as possible.
He will not be the only CCW Digital representative on-site, however. Marketing lead Andy Kuang will be chatting and answering questions at the CCW Digital booth, while partnership lead Ben McClymont will be meeting with gamechanging technology providers. Say “hi” to both as you tour the biggest CCW ever!
If you won’t be joining us in Vegas, you can still keep up with the action! We’ll be sharing content all week on our digital and social channels!
CCW Vegas takes place at the Mirage from June 24-28.