CCW Digital

Businesses have always tried to differentiate themselves on price or product quality. However in 2018, customers are looking for something more; a rewarding, satisfying experience that leads to a long-lasting relationship with the business. As digital technologies mature, that customer experience is changing from a stand-alone interaction, to a multi-channel conversation and contact centers must do all they can to continue to deliver consistent, Omni-channel CX. In fact, a forward-looking digital transformation strategy is key for any contact-centre wanting to remain competitive.

Contact Centre Week APAC Online will help you create this strategy. The event is complimentary, online and available on-demand, enabling delegates to learn from contact centre experts at a time and location to suit them. Sessions will be a mix of the practical and inspirational, exploring topics such as Digital Transformation, Contact Centre Analytics, Omni-Channel Interactions, Robotics, AI and Creating a Customer-Centric Culture. To be part of this interactive discussion and learn more about how you can take your contact center to the next level, reserve your place on our website.