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Lower the Costs of Your Call Center Operations Without Sacrificing Service

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This FREE webinar was recorded on:
April 15, 2009
02:00 PM - 03:00 PM EST

This one-hour complimentary webinar by TARP and Whirlpool on lowering call center operations through customer relationship management will help you:

  • Identify causes of customer call center contact and escalation
  • Select the top three opportunities to eliminate call center service contacts
  • Justify investments in customer education and enhanced customer self service
  • Tailor your customer support solutions to enhance customer utilization of self service
  • “Break the rules for good customers, without breaking the rules”
  • Quantify the size of the performance management opportunity and the impact on your customer call center

Host:

John Goodman
Vice Chairman
Tarp
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.