5 Steps to Driving Sales with Customer Insights

call center week
Posted: 11/06/2013
Job:
Company: Call Center Week

In today’s hyper-competitive marketplace, there has been a fundamental shift in the customer-organization relationship. Deep knowledge of what motivates buyers and customers is no longer a nice to have but a requirement for organizational success. To gain a competitive edge, organizations need to understand how to put in place successful Voice of the Customer (VOC) programs to foster systematic collection and analysis of customer feedback.

You'll Learn:


• The benefits of a VOC program
• Five Secrets to developing a successful VOC program
• How to embed customer insights within the fabric of the organization
• Pointers for tying customer data and feedback to revenue
• Pitfalls to avoid when getting started
• Advice for Integrating Social Media with Online Registration
• Advice on how to integrate business applications including CRM and web survey
solutions … and more!

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To continue viewing this content please fill out the form below and become a CCW Digital member.
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Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 11/06/2013
Job:
Company: Call Center Week