On Customer Experience: Benefits. Best Practices. Truth

call center week
Posted: 01/12/2011
Job:
Company: Call Center Week

"Good customer experience design starts with understanding what your customers care about most. Understanding which promises are most important to your customers, then aligning your organization to make and keep them, isthe leader’s most important role. When what the customers want most is what the business does best, the ‘rising tide effect’ kicks in and everyone benefits." - Mike Wittenstein

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call center week
Posted: 01/12/2011
Job:
Company: Call Center Week