Webinar: What’s Next For The Call Center: Use NLP To Turn Data Into Insights In The Course of This Year

Conversational AI has turned from a future-looking technology to a foundational one - but are you ready to take the next step? Enter AI search and analytics. 

Register for this webinar to learn how to use NLP to detect emerging trends, perform predictive analytics and gain operational insights.

Calls, emails and chat logs can all be mined along with agent notes, surveys and other forms of customer behavior to paint a picture of how the contact center is performing.

Tune in to hear industry trends from Brian Cantor at CCW and AI insights (plus real client success stories) from Fredrik Tunvall of IBM Watson.

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Presenters:

Brian Cantor
Managing Director, Digital
Customer Management Practice

Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engagement Insider. Reaching a community of almost 200,000, these digital properties offer industry-leading commentary, research reports, and virtual event sessions.

Far from a “boardroom manager,” Brian routinely speaks at leading customer contact events and directly engages with global enterprises and innovative start-ups via training and advisory services sessions.

Fun Fact: Brian has impeccable artistic taste, as evidenced by the fact that the first concert he attended growing up was a Baha Men / A*Teens double feature.

Fredrik Tunvall
Product Management & WW Go-to-Market Strategy Leader
IBM Watson Discovery and NLU