"Can't We Just Use Sharepoint?" - A Knowledge Manager’s Guide to Productive Conversations with IT

call center week
Posted: 10/30/2012
Job:
Company: Call Center Week

It’s the suggestion that people running a knowledge management program fear the most. After presenting requirements for a knowledge management (KM) tool to IT, it’s almost inevitable that someone at the table looks thoughtful and says, "I think you should use our content management system, instead."

How can we make the case for our much-needed tool to a skeptical IT audience focused on consolidation? First, let’s see what content management is good for—and then let’s explore why knowledge management isn’t one of those things.

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call center week
Posted: 10/30/2012
Job:
Company: Call Center Week