Customer Feedback Management: Leveraging the Voice of the Customer to Amplify Business Results

call center week
Posted: 07/05/2012
Job:
Company: Call Center Week

In a benchmarking study conducted by Aberdeen, research shows that tracking, recording and measuring customer feedback data across multiple channels is key to capturing the Voice of the Consumer (VoC) – one of the top goals driving today’s customer engagement strategies.
Tap into the success of best-in-class organizations to achieve industry-leading results!
Find out how you can:
  • Access the minds of your buyers with a customer feedback management program that provides insight for sales, marketing, product development and employee engagement
  • Measure the ROI of Voice of the Consumer initiatives, as well as the high opportunity cost of failing to engage consumers
  • Develop a unified view of customer feedback and determine the most relevant data to share across customer data silos within your organization
Download a complimentary copy of the Aberdeen study now, and read about the successful VoC initiatives conducted by best-in-class organizations.
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call center week
Posted: 07/05/2012
Job:
Company: Call Center Week