Driving Performance with Analytics in Your Voice Application

call center week
Posted: 06/07/2011
Job:
Company: Call Center Week

In this whitepaper you will learn about the value of BI analytics and the rich information and insight you can gather to improve the customer experience and gain a competitive advantage. The paper also discusses technology innovation that makes BI analytics easy to implement.

Take the first step in joining leading edge companies that are using BI analytics to examine voice interactions holistically, including the experience prior to reaching an agent and the experience of callers who self-serve.

Download this white paper and get an understanding of why the end result of Angel's Caller FirstSM BI is visibility into the caller experience as a predictive indicator of both customer loyalty and total cost per call.

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 06/07/2011
Job:
Company: Call Center Week