Homeshore vs. Offshore: The Changing Landscape of Outsourced Customer Care

call center week
Posted: 02/26/2012
Job:
Company: Call Center Week

The outsourced customer care landscape is rapidly changing. The increasing costs and continually declining customer satisfaction with offshore providers has more companies now looking to the homeshore solution.

Finding a solution that offers both cost-effectiveness and high quality customer outcomes is of primary importance. Learn why a majority of companies are now embracing the virtual solution and bringing their customer care operations back home ­literally.

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call center week
Posted: 02/26/2012
Job:
Company: Call Center Week