Service and Support: Made to Measure - Using Consona Analytics as a Roadmap to Success

call center week
Posted: 10/30/2012
Job:
Company: Call Center Week

There’s no simple trick to using metrics to optimize today’s increasingly complex service and support operations. But, in conjunction with our customers, we’ve developed five measurement principles that lead to success.

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call center week
Posted: 10/30/2012
Job:
Company: Call Center Week